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Session Information

In this course we will provide insights into how to implement omnichannel solutions for customer service. You will also learn how to how to implement and design service management visualizations and reports provided by and in collaboration with the solution architect, and implement and upgrade Microsoft Power Platform components, including knowledge management, customer feedback, and connected services.

Agenda

Day 2:
•Create knowledge management solutions and Knowledge articles
•Create and manage surveys
•Configure Customer Service Scheduling
•Create custom experiences for agents with the App profile manager

Speakers

  • Ashish Ranjan

    Ashish Ranjan

    Principal CSA-E
    Microsoft

  • Sakthivadivel Kuppusamy

    Sakthivadivel Kuppusamy

    Microsoft Dynamics CRM & Unified Service Desk Consultant and Trainer
    Technofocus

Tags
Audience Sales
Area of Interest Dynamics 365 Customer Service
Format On-Demand
Language English
Solution Area Business Applications
Certifications MB-230